Privacy Policy

1. Who We Are

NorthLink Connect ("we", "us", or "our") is an authorized independent dealer for TELUS and Koodo Mobile, serving customers across Canada. We operate primarily online and via WhatsApp. Our website is northlinkconnect.com and you can reach us at andres@northlinkconnect.com.

2. Information We Collect

We collect information you voluntarily provide to us when you:

• Fill out our quote request form (name, phone number, email address, service interest)
• Message us on WhatsApp or by email
• Use our bundle calculator or plan recommendation tool
• Submit your email through our site popup

We do not use cookies for tracking or advertising purposes beyond standard web analytics. We do not use third-party advertising pixels.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your quote or service inquiry
• Build and present a personalized plan recommendation
• Communicate with you about your activation or existing services
• Follow up if you have an outstanding request

We do not sell, rent, or share your personal information with any third party for marketing purposes.

4. Form Submissions

Our quote request form is processed by Formspree, a third-party form handling service. Your submission data is transmitted securely and stored on Formspree's servers in accordance with their privacy policy. We use this data only to follow up on your inquiry.

5. WhatsApp Communications

When you message us via WhatsApp, those conversations are subject to WhatsApp's own privacy policy and Meta's data practices. We store conversation history only as needed to service your account or inquiry.

6. Data Retention

We retain your contact information only for as long as is necessary to fulfill your inquiry or service request. If you ask us to delete your data, we will do so promptly, subject to any legal or regulatory obligations.

7. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, you have the right to:

• Know what personal information we hold about you
• Request a copy of your information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent to communications at any time

To exercise any of these rights, contact us at andres@northlinkconnect.com.

8. Security

We take reasonable precautions to protect your personal information. Our website uses HTTPS encryption. Form submissions are transmitted securely via Formspree. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our site uses Google Fonts for typography. This may result in your browser making a request to Google's servers. We do not use Google Analytics, Facebook Pixel, or any other behavioural tracking tools at this time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted at northlinkconnect.com/privacy.html with an updated date at the top.